FAQ
Fast and Secure Delivery:
All printing and shipping is handled by The Print Space in London.
Prints will be shipped worldwide from their UK or Germany studios depending on your location.
Shipping typically takes 3-7 business days, worldwide. Please note that you will be responsible for any local tax duties.
Prints are shipped in either a reinforced tube or crumple proof packaging to ensure safe delivery.
Delivery Time: Orders usually ship out within 72-hours of your purchase, and will usually arrive within 3-7 business days.
Estimated Average Shipping Times.
- Europe: 3-5 Business Days
- USA & Canada: 5-7 Business Days
- Rest of the World: 5-7 Business Days
Sustainability Measures and Carbon Neutral Printing Process:
We are very proud to say that our prints are sustainably packaged and carbon neutral from end-to-end. This was only made possible by the amazing efforts of my print studio partner The Print Space UK, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
The materials used to produce your orders have been carefully selected to reduce our impact on the environment whilst still ensuring your orders get to you in perfect condition.
The Printing Process:
- Carbon neutral printing process by The Print Space UK
- Sustainably sourced Inkjet papers
- Paper tape made from 100% recycled fibres
- Recyclable packaging and envelopes
- Recyclable cardboard stiffeners to protect your print in transit
- Biodegradable bubble wrap
- 100% recycled polypropylene corner protectors
- Recyclable bio-polyethylene frame protection
These fine art photos are printed on one of the most beautiful and high quality papers on the market, Hahnemühle Photo Rag®. The super matt finish helps to reduce glare / reflections when framed within glass, and the paper gives muted blacks and even colour reproduction with excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients.
Certificates of Authenticity and Edition Numbers:
The entire print series has a limited edition quantity in each size. Once the prints sell out in each size and edition, they will never be available again. This is it!
Each print comes with a unique certificate of authenticity.
It provides the name of the image, the edition number, production date, and certificate number.
Secure Payment:
You can pay via PayPal and Shopify Credit Card Payments.
Both use a secure 256 bit encryption service and are 100% safe and secure.
If you’d like to pay directly with a credit card, Elizabeth Gadd Photography is partnered with Shopify Payments. You'll be directed to the following page to process the payment for your order.
What Happens if a Print Arrives Damaged:
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however, in the rare event that your print arrives with any kind of damage, I will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print and certificate of authenticity as well as the order number to info@elizabethgaddprints.com and I will get the replacement arranged for you right away.
For any additional inquiries, please email me at info@elizabethgaddprints.com